Refund and Returns Policy


Our refund and returns policy extends for a period of 30 days. If more than 30 days have passed since your purchase, regrettably, we cannot provide a full refund or exchange.

To qualify for a return, your item must remain unused and in the same condition as when you received it. It should also be in its original packaging.

Certain categories of products are ineligible for returns. These include perishable goods such as food, flowers, newspapers, or magazines. Additionally, we cannot accept items categorized as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To initiate a return, we require a receipt or proof of purchase.

Kindly refrain from returning your purchase directly to the manufacturer.

Partial refunds may be considered in specific situations, including when:

  • A book displays noticeable signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records have been unsealed
  • Items are not in their original condition, have sustained damage, or are missing parts for reasons unrelated to our error
  • Items are returned more than 30 days after delivery


Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt. You will also be promptly notified regarding the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Delayed or Missing Refunds

If you have not yet received a refund, we recommend starting by checking your bank account.

Next, we encourage you to contact your credit card company. It may take some time for the refund to be officially posted.

Following that, please reach out to your bank. Typically, there is a processing period before refunds are posted.

If, after taking these steps, you have still not received your refund, please do not hesitate to contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.


We exclusively facilitate exchanges for items that are defective or damaged. If you require an exchange for the same product, please send us an email at {email address} and send your item to: {physical address}.


If the item was designated as a gift at the time of purchase and was directly shipped to you, you will receive a gift credit equal to the value of your return. Upon receipt of the returned item, a gift certificate will be dispatched to you.

In the event that the item was not marked as a gift at the time of purchase or if the gift giver had the order shipped to themselves to present to you at a later time, we will issue a refund to the gift giver, and they will be apprised of your return.

Shipping Returns

To return your product, please mail it to: {physical address}.

You are responsible for the shipping costs associated with returning your item. Please be aware that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The duration for your exchanged product to reach you may vary depending on your location.

If you are returning higher-value items, you may want to contemplate using a trackable shipping service or obtaining shipping insurance. We cannot guarantee the receipt of your returned item.

Need Further Assistance?

For any inquiries or questions concerning refunds and returns, please feel free to reach out to us at